Shipping & Returns

SHIPPING

Please note that all items are handcrafted and made-to-order, therefore the delivery time is up to 4 weeks for production and delivery. Please let us know if you need it more urgent (we know gifts can't always wait), and we will do our best to be able to accommodate your request.

All order are shipped traceable and insured. The shipping fee is 120 SEK within Sweden, and 130 SEK (approx. 13 USD) to the rest of the world, and will be added automatically at checkout.

For orders within Sweden, if the value of your order is above 2500 SEK, the shipping is free of charge.

Pick-up might be available depending on time schedule. By appointment only, at workshop in Östermalm, Stockholm (please email).

NOTE! Your order will be held at the shipping point for a maximum of 14 days. If you do not pick up your order in time and it is sent back to us, you will be charged the return fee. 

 

RETURNS

DAMAGED ITEMS? Please note that all items are handcrafted and made-to-order, this means that each piece is unique and might differ slightly from the picture on the web/Instagram. In case that you receive a damaged piece, please contact us and we will help you.

Please notify us within 48 hours after receiving the order, and include a photo of your item(s). For a return to be valid the item(s) must be unused, in the same condition as you received it, and in the original packaging. 

Note that this is only applicable if the item is damaged when you receive it. We cannot offer any refund for damages made due to careless use, or damage due to normal usage and time.

Please guide your return requests and questions to hello@jessicanylund.com and mark the e-mail ‘Return’. 

REFUND OF PAYMENT? Your purchase can be refunded up to 14 days after receiving your order. For a return to be valid the item(s) must be unused, in the same condition as you received it, and in the original packaging.

Please guide your refund request, no later than 14 days after receiving it, to hello@jessicanylund.com and mark the e-mail ‘Refund’.

Please be advised; for products that are custom made specifically for the wearer (such as sized rings), we reserve the right to withhold a 50% NON-REFUNDABLE amount on any order.

RESPONSIBILITY FOR SHIPPING A RETURN? You are responsible for the shipping of a return. You pay the costs for the return. We do not take any responsibility for the return costs nor if the item goes missing during the shipping back to us. We strongly recommend that you use a traceable and insured alternative when shipping your item back (usually called REK in Sweden). 

If you have any questions regarding the shipping of a return, please contact us on hello@jessicanylund.com mark the e-mail 'Return'.